Posts Tagged ‘Daniel Goleman’

Unleashing Potential – Part 2

Tuesday, December 9th, 2008

The age-old business challenge: how to get the most out of people? We all know the different kinds of leaders from the coercive drivers, authoritarian rulers, coaching/affiliative partners, and so forth. A lot of good material is written on these archetypes and how to become a better leader. What I’d like to briefly share, however, is a slightly different twist: How to become a better follower.

Not in a passive sheep-like sort of way, of course. In this context, I use the term “follower” to mean one observing and being attentive. The most successful leaders are, in fact, the most adroit followers. And in addition to being very good at following the various characteristics and potential opportunities of their particular market segment(s), they are extremely effective at following (observing) people, especially themselves.

What does it mean to “follow oneself”? Self-awareness. As Daniel Goleman eloquently puts:

Self-awareness means having a deep understanding of one’s emotions, as well as one’s strengths and limitations and one’s values and motives. People with strong self-awareness are realistic – neither overly self-critical nor naively hopeful. Rather, they are honest with themselves about themselves. And they are honest about themselves with others, even to the point of being able to laugh at their own foibles.(1)

But another key characteristic of self-aware people is the ability to tune into others. And tuning in to others gives us the ability to understand them – which of course leads to the opportunity to empathize, motivate, and enthuse.

How do you get started becoming self-aware? It starts by honestly looking inward. It also helps to have what I call a “personal advisory board”. I liken this to a board of directors, where the company is You, Inc. These directors have “joined” because of what they can offer, and they have a vested interest in the success of the company (you).

Your personal advisory board can obviously help you vet ideas, provide advice and guidance, create connections, etc. But, the board’s real power lies in its capability to help you grow you. We all have our obvious strengths and developmental opportunities. But we also all have what are known as hidden strengths and invisible blind spots. These “don’t know what we don’t know” areas provide the fertile ground for substantial growth.

Once you’ve begun tapping into the unlimited potential of You, Inc., the ability to help grow others flourishes by design. And when you can get an entire organization of people who are excited, motivated, and driven to realize the vision you help articulate, you’ve not only unleashed incredible potential, but you’ve also become a world-class follower that others want to access.

(1) Goleman, Daniel; Boyatzis, Richard; McKee, Annie; Primal Leadership – Learning to Lead with Emotional Intelligence; Harvard Business School Press; 2002; pg 40.

How well do we really know ourselves?

Sunday, September 28th, 2008

Probably not as well as we think. And yet, truly understanding oneself is perhaps one of the most significant differentiators of great leaders from merely good or even poor leaders. This is the realm of emotional intelligence (EI or EQ), a term popularized by Daniel Goleman in his published books from the late 1990s.

Components of EI include empathy, organizational awareness, inspirational leadership, influence, developing others, collaboration, conflict management, optimism, and the like. However, at the core, and perhaps most fundamental to EI is self-awareness. Being truly in touch with ourselves, our emotions, and how we process information is not a simple task. As Aristotle once said, “Anyone can become angry – that is easy. But, to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”

When I first started my professional career, I quickly learned that the skills possessed by the most successful employees were not purely intelligence-based (everyone was very smart in the field I worked – electrical engineering), but rather what I called “soft skills”. The people who were full of passion, energy, and enthusiasm … the ones who worked very well in teams, had good personalities, and had a great sense of humor (whether overt or not) – these were the people who did very well. These people rarely, if ever, lost their temper and were able to easily resonate with others.

To this day, when I interview people for a role in my company, I am much more concerned with their soft-skills than their IQ, grades, or particular degree. Of course raw intelligence matters, but only to a degree … it’s the soft skills that really tip the scale.

But, in order to really hone those soft skills (which, by the way, can be learned and developed to a large degree), one needs to first understand their current baseline. And, the best way I’ve found to establish such a baseline is to “get a 360”. Getting a 360 is the process by which feedback is obtained from your peers, your bosses, your subordinates, and even your clients/customers (a 360 degree view of your world).

Best if the feedback:

  • Is solicited from a broad range of individuals (not your best friends)
  • Asks the right set of questions to derive the essential characteristics
  • Is collected by a 3rd party organization that can effectively process all the data and “anonymize” the results

I’ve had great success with both the Clark-Wilson types of surveys and most recently with the Telios Leadership Institute in Philadelphia, for which the managing director is Annie McKee, co-author of Resonant Leadership. But a word of caution is in order: the first time you see your processed 360 results, you may have a negatively defensive reaction. We tend to be unaware of many of our developmental opportunities (a term I much prefer to “weaknesses”), at least consciously. But, working with an experienced coach who can help build and monitor a personalized development plan is a huge step toward leadership greatness.