Archive for the ‘Business’ Category

Top 10 Tips to Land Yourself in Resume Hell

Saturday, April 3rd, 2010

Over the past six months, I’ve reviewed so many resumes from friends and old associates out of work seemingly interested in finding jobs.

resume

I use the word “seemingly” because while I know they are sincere about finding work, you wouldn’t know it by reading their resumes.  And, the worst part is that many of these resumes have already been “edited and approved” by the outplacement firms that have “coached” and “consulted” these folks.

While I’ve never worked with any of these outplacement firms, I think I now have a pretty good grasp on how they “advise”.  From the results of their sage counsel I’ve crafted the following “resume enlightenment tips” they must be using to give their constituency their “best shot” at employment:

10.  Include every job you’ve ever had and everything you’ve ever done.  Be sure to include your high school gigs as well.

9.  Use lots of bullets with incomplete sentence fragments that don’t convey much meaning.

8.  Include plenty of acronyms and proper nouns that only people from inside your old companies would know.  That makes you sound really smart and “in the know”.

7.  Tell the reader what kind of job you are seeking.  Potential employers don’t want you to focus on their needs – instead, they want to know exactly what you want.

6.  Fill it with plenty of soft verb phrases such as “helped with …”, “responsible for …”, “reviewed …”, “served as …”, “learned …”, “completed …”, and so forth.  Avoid giving concrete examples of how much money you’ve made for the company – no one likes to hear about boring revenue numbers and other “business-y” stuff.

5.  Make sure you write that you are highly motivated, hardworking, and results-focused.  This will help you stand out from the people who write that they are lethargic and incompetent.

4.  Similarly, talk about how well you work in a team environment in order to differentiate yourself from those that say they are ego-maniacal loners who must work in a vacuum.

3.  Don’t allow any of your passions or game-changing skills to seep out.  This would only confuse the reader into thinking you might actually be interesting.

2.  Absolutely include your computer skills like Microsoft Word and Excel.  It’s sure to separate you from the masses that have never used a computer before.

1.  Above all else, be sure to bore the hell out of your reader.

Follow these tips and I can guarantee your resume will not only be the epitome of mediocrity, but it will also help ensure it looks like everyone else’s out there.

Happy job hunting.

CIO Institute and Philadelphia

Wednesday, March 10th, 2010

Not only do I live in a great region that has some of the best universities, progressive companies, and a terrific capital ecosystem – but it also has some of the brightest technology and life-sciences minds in the world.

So, when I was asked to chair the CIO Institute for the Eastern Technology Council, it didn’t take me more than a picosecond to say yes.  It’s never “more work” when it’s something you love and it’s serves a great purpose – including cultivating the region’s “infrastructure” for emerging and established organizations.

With that, I welcome all technology and life-science executives in the Philadelphia area to join me as we look to further enrich the region.  I look forward to working with each of you.

Sign of the times?

Monday, April 27th, 2009

I receive unsolicited resumes all the time, and I’ve yet to see one that really impressed me. As a matter of fact, not even a single email has yet lured me to open the attached resume.

Why is that?

It certainly isn’t through lack of purported “hard skills”

  • Generated 107% of $7.4 million quota in my first year with XXX
  • Closed many high-profile customers
  • One of the world’s best rainmakers

    Nor is it lack of “schmooze tact”

    • Dear esteemed colleague
    • Anthony, you won’t be disappointed by what you read below
    • I’m the strategic sales ace you are looking for

      I think I’ve seen and heard it all. Unfortunately, it misses the point.

      Do I want rainmakers or sales aces? You bet. But, if you can’t blow me away with your first entree into me, then you really aren’t either of those.

      What do employers really care about? Themselves and their businesses. So, while you may have generated a gazillion dollars in revenue for company XXX, tell me how that is relevant to me and my business. Show that you understand my challenges and directly correlate that to what you’ve done.

      And, in this incredibly interconnected world in which we live, you have no excuse for not getting an introduction from someone who knows the employer. Who are they connected to in LinkedIn? What organizations do they belong to or what interests to they have? Find the overlap with your network and take it from there.

      Are you following them on Twitter and working your way into that “circle”? When is that employer presenting their next webinar, and how can you ask the right questions there to get “noticed”?

      Everyone I know is so inundated by email. There is no way you are going to cut through the clutter without it being extremely relevant to the reader.

      So, to Mr. Strategic Sales Ace and Ms. Rainmaker, while you’ve succeeded in leading me to write this post, I doubt that was the outcome you were seeking.

      Blood and Entrepreneurs

      Wednesday, April 15th, 2009

      Ever heard of the Entrepreneurs Forum or the American Society of Inventors? I hadn’t until last night, when I spoke on a panel session at their monthly meeting held at the Federal Reserve Bank of Philadelphia. Both are great organizations that I plan to get more involved with.

      Our panel’s topic: Commercializing Your Intellectual Property. The session was moderated by Frank Taney of Buchanan Ingersoll (friend, and now famous lawyer for his unusual Second Life prosecution case) and I was joined on the panel by Adam Rosen (CEO of k-Technology Corp) and Marilyn Montross (VP at QVC).

      So, how do you commercialize your IP, and what are some of the “tips of the trade”, so-to-speak? Below are a few of my talking points from last night’s engaging session.

      Important factors to consider:

      • Understand what your core strengths are and find others who can help you with the other important pieces. Don’t try to do it all yourself – you’ll likely drive yourself crazy. There are plenty of online resources that can help.
      • Find good legal counsel. You don’t have to spend a lot to get basic guidance, and the best lawyers are very well connected.
      • Regarding patents, start the provisional route. It is far cheaper, and gives you time to really get your business going. BUT (and this is a big but), it’s probably best to have legal counsel help write your provisional. Why? Because if you improperly write a provisional application, it may be worthless. And, it is not too expensive having legal help with a provisional. I know a few firms that will do one for under $500.

      Lessons learned (the hard way):

      • Don’t be too over-protective nor under-protective of your intellectual property. There’s a fine-line you need to walk there.
      • Just because you can patent something doesn’t mean you can make money from it – and not just because of market limitations, but because of legal issues.
      • If you have a “great” idea for which there is absolutely no competition, then be wary, be very wary.

      Resources that might help:

      • uspto.gov is a must to learn who is doing what related to your (potential) invention. While reading patents can be incredibly boring, there are some great nuggets to be gleaned. I’ve yet to read someone else’s patent application that didn’t lead me to think of a potential “spin off” ideas.
      • Innocentive.com – great for people who want to create solutions for challenges that others pose – and make some money from it.
      • Social media (Twitter, Facebook, LinkedIn, etc.) can be great resources. Lots of noise? Yes. Value of cutting through the noise and reaching lots of people very inexpensively? Priceless.
      • Great books: The Art of the Start (Guy Kawasaki); The Adweek Copyrighting Handbook (Joe Sugarman); The 4-Hour Workweek (Tim Ferriss – please note that I’m not a fan of the author or his self-aggrandizing methods, but there are some really good nuggets in that particular book).

      Closing thoughts:

      • Good marketing trumps even great products.
      • Pay no attention to the “naysayers” – and there are plenty of them. Yes, you want to be sensitive to market trends, product viability, barriers to entry, and all those sorts of things. But at the end of the day, it will be your passion/drive coupled with your network that will get your through.
      • Baron Rothschild: “The time to buy is when there’s blood in the streets.” Well, there’s plenty of blood out there. Use this opportunity to make your mark.

      The end of an era

      Thursday, March 5th, 2009

      Open source and new beginnings: it was obviously a very tough decision to make, having spent so much time there. But after 24 years, I’ve made the decision to leave Unisys and spend more time working with non-profits, doing some writing, and advising for startups.

      ebizQ posted my “Unisys story” on their site.

      The Open Solutions Alliance, a non-profit dedicated to furthering the reach of open source and open solutions in the enterprise, remains one of my top priorities. And, in this economy, open source is being looked upon even more aggressively for its ability to offer substantial infrastructure cost savings.

      But another component of open source that isn’t talked about as often (yet) is how its model of self-selection and mass collaboration is changing all facets of society. I plan to further study and write on this topic.

      Other non-profits that are close to my heart include organizations that focus on individuals with learning disabilities and other such challenges.

      Hello, new world!

      Has social networking reduced our “degrees of separation”?

      Saturday, October 11th, 2008

      I’m curious as to how much more accessible everyone is from everyone else in our modern day Web 2.0 age.

      Stanley Milgram conducted the first such experiment in the 1960s, which came to be known as the “small world hypothesis”. In the experiment, he sent letters to 160 randomly selected people in Nebraska and Kansas. In the letter was the name and both the home and work address of a stockbroker in Massachusetts. The 160 people were asked to forward their letter such that it eventually reached the stockbroker, either at his home or office. The caveat: send the letter to someone you know on a first-name basis who you think would be more likely to know the stockbroker (or know someone who may know the stockbroker) than you yourself. Each person along the “chain” was asked to add their name prior to forwarding the letter. And, it turned out that the letters reached the stockbroker in an average of six steps, hence the “six degrees of separation” concept. Actually, the term seems to be shared by both Milgram and Fringyes Karinthy, who in 1929, postulated that the world was growing “smaller” due to the amount of networking and social connections such that there were probably at most 5 connections between any two individuals.

      Other experiments have since been done tracing emails between randomly selected subjects and a “destination contact”, which also seem to support the six degrees theory. In all the email experiments I’ve come across, the participants are only “allowed” to forward the email to someone they know … no “cold calling” or web searching allowed. So, in a sense, this isn’t much different than the Milgram experiment, so it doesn’t surprise me that the six degrees still holds.

      Another interesting concept suggested by Malcolm Gladwell, in his fantastic book The Tipping Point, is that not all degrees of separation are equal because there are some people who are extremely well connected, a term Gladwell calls “connectors”. As a matter of fact, over half of the letters in the Milgram experiment reached their destination through the same three individuals. Gladwell’s conclusion: “A very small number of people are linked to everyone else in a few steps, and the rest of us are linked to the world through those special few.”

      However, if we take into account the social fabric that has been weaved together over the past few years with the rise of Web 2.0, perhaps the number of connection points between any two people has dropped. Perhaps the “need” for these super connectors is no longer required to get from any person to another. Of course, I’m certainly raising the specter of doubt over the definition of “know”. In an earlier post, I speculated that we don’t know ourselves as well as we think. How well can we really know someone else, particularly those people we’ve never met in person but only know online? Furthermore, can one argue that a username or avatar is the equivalent of first name / last name?

      Interesting thoughts to be sure. So, what I’d like to propose is a new type of experiment that measures the connectedness of our current world as well as the “requirement” for super connectors to draw us together. Perhaps a “starter experiment” would be to see what the average degree of separation is between any two randomly selected people on Facebook or MySpace. In other words, if person S (sample) has n-number of friends registered on Facebook and person D (destination) has m-number of friends (that presumably differ from S’s friends) registered on Facebook, how many “connections” or “degrees” do you need to traverse between S and D? Do this for a large enough sample size and average out the number. I’m sure these sites have the internal information (and technical infrastructure) already in place to perform this experiment. So, two key questions to answer: 1)is it still six degrees?, and 2)is there still a need for “super connectors” to pull us all together?

      What are your thoughts?

      SOA as a Business Strategy

      Saturday, March 1st, 2008

      Below is the beginning of an article Jim Irwin and myself wrote for SOA World on how the “real” play with SOA is business agility. Although you may not have heard of Jim Irwin, he is one of the brightest minds in the SOA world … quietly behind the scenes helping my team develop some amazing solutions.

      >>
      If you had to pick a single business benefit that service-oriented architecture (SOA) can provide, it is the ability to respond to change. Change occurs continually in a multitude of places that affect the enterprise: the market, the supply chain, strategic processes, regulations, and so forth. SOA can enable the creation of an agile environment that creates stability in the face of change because it restructures automated functions into reusable pieces that can be quickly reconfigured into new or modified processes.

      … for the rest of the article, check out http://virtualization.sys-con.com/read/492583.htm

      $1,000,000,000 acquisition

      Wednesday, January 16th, 2008

      Sun’s purchase of MySQL for a cool $1 billion is all the buzz today and rightfully so. I think this news goes to show the power, visibility and growth in adoption of open source. And in this particular case MySQL.

      As enterprises continually seek competitive advantages they find their way to open source solutions. Sun has certainly recognized this with Jonathan Schwartz at the helm, but today’s news takes another step towards ensuring they are going to be a major player in offering such solutions. It will be interesting to see how this purchase affects Sun as the inherent value proposition of MySQL is that it is an open, potentially low cost alternative to Oracle. The other potential hitch is that companies want best-of-breed solutions for their needs and Sun just might be becoming a monolithic vendor offering one set of solutions.

      I am thrilled to see the increased adoption of open source and the excitement of my friends over at MySQL, but also see this news as an opportunity for system integrators (SI’s). With IT spending and acquisitions on the rise, it furthers the need for technology agnostic SI’s (Unisys, Cap Gemini, Accenture and others) in this space to play significant roles in customer IT implementations. Companies are looking for the best independent solution for their needs, not for one monolithic vendor to lock them into an IT environment of their choosing. The OSA’s common-customer view reference architecture, as one example, demonstrates interoperability across multiple vendor products to achieve best-of-breed functionality.

      Another piece of big news today (other than the continued economic impact in the Financial Services sector as a result of the sub-prime lending fallout) is Oracle’s purported acquisition of BEA. Obviously this would further position Oracle against IBM in the middleware space and further Oracle’s goal to dominate that market. But this also creates another “integrated stack” that possibly precludes clients from choosing best of breed product, hence furthering the need for large Systems Integrators to help fulfill that gap.

      Web 2.0 and Generational Uptake

      Saturday, December 1st, 2007

      Are there generational differences in business that result in operational challenges? You bet! Let me explain.

      I recently attended a wonderful seminar hosted by Kim Huggins, Owner and President of K HR Solutions on the subject of Generations at Work. Since the event was sponsored and promoted by my friends at the Eastern Technology Council and Tracey Welson-Rossman of Chariot Solutions, I was eager to attend. What I saw on the reception table when I walked in was quite amusing.

      Four large face pictures on display appropriately set the stage for our discussion. The first was of a gentleman in his 60s with a quote under his photo reading “Hello.” The second face shot was a woman in her late 40s saying, “Hi.” The third was a man in his 30s saying “Hey there.” And the last was a “young man” in his early 20s with orange spiked hair with a caption that read, “Wazzup.”

      They are referred to as the Traditionalists, Baby Boomers, Gen XY-ers, and Millennials respectively. And, we had a lot of fun discussing topics like personality, expectations, and preferences of each group in the work force. Everyone smirked discussing the tone of emails across the generations and particularly the grammatical dumbing-down influence of instant messaging. LOL. (Sorry, had to throw that in. One woman reported that one of her employees often used the phrase, “IDK”.) Don’t know what that means? Ask a Millennial.

      But, I began thinking about the inhibitors to more rapid uptake of Web 2.0 technologies in the workforce, particularly large companies, and it hit me that these generational “diversities” played a very large part. I immediately recalled a comment a gentleman from a very large financial services company on Wall Street said to me following a seminar there in June hosted by myself and Don Tapscott. The financial services VP told me that they love Web 2.0 technologies because they allowed so many more people in their company to collaborate, but, those technologies weren’t being used that much – the primary users were only the new hires and more junior personnel.

      Millennials grew up with technology. There was never a pre-Internet for them. Instant access to information anywhere is “normal” to these folks. Furthermore, they (along with their younger GenXY peers) have a much more “flat world” view of life, including organizational “hierarchies”. Their view of management is not hierarchical and their style and tone is not necessarily adjusted based on the level or title of others in the company.

      One woman spoke about a CEO who toured one of his engineering labs to greet the “troops”. During his walk-through, the CEO stopped to say hello to one of the junior engineers. After casual “greetings” the junior engineer asked the CEO where he lived. After the CEO responded, the engineer genuinely responded with, “Hey, that’s the same town I live in. Maybe we can car pool to work some days.”

      The way the different generations “expect” to collaborate is diverse. Is that good or bad? Depends on who you ask. But, if you are a company that employs (or engages with) multiple generations and you’d like to collaborate more with them, you need to think through how best to make that happen.

      I know many companies who think, “OK, we’ve got this blog or wiki set up. Now we can start engaging more with our suppliers and employees.” Or, “If we install this SharePoint environment, we’ll really be able to start collaborating much more effectively.” But, it doesn’t work that way.

      The technology that is out there around Web 2.0 is spectacular. There are so many great tools for collaborating including SharePoint as well as many open source solutions like SuiteTwo and Jive to name just a couple. But the tools alone aren’t enough. It’s the culture that makes the biggest difference. And, since culture can’t be mandated but must rather be lived, this challenge is one that takes some time, cultivation, and visible support from all levels.

      Certainly the generational gaps are not the only factor influencing the uptake of Web 2.0 and more “globalized” collaboration in companies. But, I’m convinced it does play a large part. And, the most successful companies are those that can tap into the collective wisdom of all their employees, partners, suppliers, and other constituencies.

      Sun is a very open blogging company, including their CEO Jonathan Schwartz who publishes his own blog and freely accepts public comments (sometimes harsh and quite critical). That may seem like an amazingly open position for such a “high-ranking” person to take, but if I’m not mistaken, Jonathan is 42 years old – which puts him at the tail end of Gen XY range and not quite a Baby Boomer. So, perhaps it isn’t so surprising that he is on the front line of CEOs who blog.

      The companies who can create such a culture will have a huge advantage over those who can’t. So, to close this blog entry with another set of face shot comments from Kim Huggins’ seminar:

      Traditionalist – “Thank you very much.”
      Baby Boomer – “Thank you.”
      Gen XY-er – “Thanx.”
      Millennial – “Cool.”

      Amusing footnote: Generational differences were not the only diversity component that was discussed during that seminar. Besides seeing the four “generational” face pictures when I walked in the room, it became quite apparent that I was the only male in a room of about 50 or so women. Yep, the event was also part of the Women’s Leadership Networking Group. Hmm, guess I should have paid more attention to that little detail.

      GTC East 2007 – Business & Technology for Government

      Wednesday, October 3rd, 2007

      It’s been awhile since I traveled to Albany. And, this time of the year, seeing the leaves changing colors along the Hudson was absolutely spectacular. This is the 19th year for the event, obviously highlighting New York’s leading-edge efforts at studying emerging technology and its implication for government.

      I had the honor of presenting a seminar session entitled “Open Source – Ready for Prime Time?” I co-presented with Ross Brunson, one of the solutions experts at Novell. My pitch focused on how big open source has grown in government, how we got here, and what hurdles remain impeding even faster growth … including discussing how the Open Solutions Alliance (OSA) is working to drive interoperability standards across open solutions. If you’d like a copy of my presentation, just comment here and I’ll send it to you.

      As I walked the show floor, it seemed like all the big players in government were at this show, but one company that surprised me was Apple. They were there not to showcase the iPhone (nor were they particularly interested in my complaint of receiving only a $100 store credit when they dropped the price of the iPhone by $200). Apple was there showing off a server … what looked like a bunch of 2U-3U blades in a small rack. The rep indicated that this had been somewhat of a stealth product for Apple. So, an Apple server, presumably tuned and configured with government-related applications. It will be interested to see what sort of traction they get.

      Another honor for me was receiving (along with RedHat) an award at the show for “Best Solution” for our New York State Courts’ Family Case Management System. Shown in the photo is (L to R) Mary Sharp, Unisys GOIS; Dr. Melody Mayberry-Stewart, NYS CIO, Joseph Lynch, Unisys Account Executive and also Advisory Board member for GTC; Naren Paten, Unisys Sales Executive Head for NY, and Garry Russell, Unisys sales executive. [Click on the photo to see a much clearer version.] As the state migrated to RedHat’s JBoss application server, some issues remained with web service enablement. According to Project Manager Carol Champitto and Technical Services Manager Jason Hill, the system is the court system’s most mission-critical application, processing close to 700,000 cases per year. Once we completed our efforts, the new JBoss cluster was comparable to the previous proprietary solution in terms of performance and scalability, but with much faster build and deployment cycles. Furthermore, by migrating to open source software, New York State Courts saved tax payers over $75,000 annually in maintenance fees and $500,000 in licensing fees over time.

      Model of Mass-Collaboration

      Tuesday, August 28th, 2007

      Many of my blog posts have focused on the business benefits of open source. But perhaps even more significant is how the open source model of “mass collaboration” is changing the way the world works. Some of you know that I’m working on a book on this topic. I’ll reveal the title as soon as the publisher is locked down. In the meantime, I’d like to share some of my thoughts around this topic in various blog entries. I welcome your feedback and continued discussion.

      Of course, everyone is familiar with Wikipedia – the “open source encyclopedia”. And, many people have heard about the famous MIT experiment where obscenities were randomly inserted into various Wikipedia entries to see how long it would take the Wikipedia community to “self-police” itself. On average: 1.7 minutes. That’s it! Under two minutes to remove randomly inserted obscenities. It’s the model of mass collaboration where people self-select based on their passions and skills. OK, some may argue that skills don’t play enough of a role, but you’ve got to admit that on average, the “wisdom of crowds” prevails such that the cream rises to the top and the crap gets filtered out. At my last count, there was something close to 6 million articles in Wikipedia. I remember reading a story in Nature a couple years ago that carried out an “expert led” investigation to compare scientific entries in Wikipedia to the Encyclopedia Britannica. Their findings? Factual errors existed in both sources, but “the difference in accuracy was not particularly great.”

      Speaking of science, InnoCentive has emerged as an innovative solution to solve scientific conundrums faced by organizations. Established in 2001 (same time as Wikipedia), InnoCentive bills itself as “the first online, incentive-based initiative created specifically for the global R&D community”. It is built on a unique ‘Seeker’ and ‘Solver’ model that brings together scientists from over 175 countries to solve scientific problems. ‘Seekers’ such as Procter & Gamble, Boeing, Pittsburgh Plate & Glass and the Rockefeller Foundation pay annual fees to access InnoCentive’s network of scientists. Scientists (or ‘Solvers’), offer solutions … and the winning solvers are rewarded. A current InnoCentive seeker is Prize4Life, a non-profit group focused on research for Amyotrophic Lateral Sclerosis (Lou Gehrig’s disease), offering $1 million for a biomarker measuring progression of the disease. The InnoCentive advantage is that it opens problem-solving to a global scientific workforce and fuels collaborative problem solving. The power is in numbers – thousands of scientists can participate in the problem solving process, a scale that any one organization can hardly reach with its in-house R&D environment.

      The CIO Conundrum

      Saturday, July 21st, 2007

      I call it the “CIO Conundrum”, and it goes something like this: you are the CIO of a large company and each year, your budget is, on average, decreasing by about 4%. And, most of the money you’re allocated (perhaps 70% of more) is used to maintain your existing environment, with probably a lot of legacy stuff in there. Of course, your users are demanding more and more features with greater accessibility to key data. And, if you are like most Fortune 500 companies, you probably have over 40 different financial systems and three ERP systems*. These systems are obviously each performing similar functions, but perhaps not exactly the same way (think 48 different versions of tax calculation).

      To make matters worse, your company’s end-user customers want seamless, consistent access to their information. For example, if you are a brokerage house, your customers want access to their accounts and trading platform from anywhere including their cell phones. And, if the customers have multiple accounts (ie savings, corporate stock plan, 401K, capital growth, etc.), they absolutely want a common interface and “look and feel” into each of their accounts. The customers don’t care what applications are running in your environment, nor do they particularly care which databases, operating systems, and hardware are there. They expect it all to work and to give them what they want, when they want it. And, no doubt that if you don’t meet these user’s needs, your competitors will.

      And, if that weren’t challenging enough for our hypothetical CIO, you are also being held more and more accountable for business results. You are no longer just a cost center. You are actually being asked to contribute to the business at the top line as well, and you may even have a seat at the executive committee table.

      Hmm. That sounds like a pretty daunting task, and it is. That is the “CIO Conundrum”, and it is what makes the modern-day CIO job a very difficult role. But, the good news is that there is a way to solve this conundrum. And, that was the thrust of my keynote talk at the InterOpen Forum yesterday in Minneapolis. The forum was designed to help senior business executives leverage open solutions and interoperability toward improved business performance.

      My talk was titled Harnessing Mass Collaboration for Business Results – How Open Source and Web 2.0 Are Solving the “CIO Conundrum”. We had a full house in the beautiful Wheelock Whitney Hall at the Minneapolis Community & Technical College. We had a great discussion in the hall, and also heard a wonderful presentation from Dominic Sartorio, President of the Open Solutions Alliance (OSA) who presented “A Case for Customer Centricity” and the activities within the OSA. Michael Grove, OpenITWorks CEO, also spoke about collaborative projects to drive business results. My special thanks to Ron Fresquez, CEO TOSTA, for setting up a great event (and also for the great dinner at Brit’s Pub … although we never got around to lawn bowling).

      If you are interested in seeing any of the presentations, send me an email and I’ll be happy to forward them to you.

      *2006 Bloor Research report

      Open Source Business Conference (OSBC)

      Sunday, May 27th, 2007

      What a great show put on by Matt Asay and the rest of the crew. Kicked off by a compelling presentation from Matthew Szulik, the buzz during the first day was wonderful. Just about anyone who is “anyone” in Open Source was there, with a few notable exceptions (I didn’t see any folks from Sun or IBM). During Matt Asay’s welcoming remarks, he commented on the value of the Open Solutions Alliance (OSA) and what we are trying to do there.

      I served on one panel session discussing the traction of open source in the channel. My fellow panel members included Ranga Rangachari (CEO, Groundwork), Lars Nordwall (Sales VP, SugarCRM), and Anthony Roby from Accenture. Some great points were raised about the role of the channel and how important it is to optimize heterogeneous environments in order to leverage open source within existing environments.

      I also delivered one of the breakout keynotes on Open Source in High-Performance Information Systems. The group asked some good questions around how business executives determine which open source projects are right for their particular strategy and how to go about integrating within legacy environments. I also presented some case studies around Reuters, SHK (largest non-bank financial services company in Hong Kong), and Redmayne-Bentley (largest independent stockbroker in the UK) and how each of those companies is using open source in mission-critical environments to modernize their business.

      It was also very nice speaking to many companies about the Open Solutions Alliance (OSA) and the work that organization is doing to drive the development and consumption of open solutions. Plus, with a nice plug from Matt Asay during his kickoff presentation, I received a lot of questions about how to go about joining OSA.

      One of the surprising elements was the amount of Microsoft bashing that went on in public presentations. Certainly MSFT has its share of detractors, but they are also doing a lot of work in the open source space (Bill Hilf’s team are top notch with a great vision). I suppose people have a need to identify villains and victimizers (helps make us feel better perhaps). But, in a few cases, the villainous statements directed toward MSFT were flat out wrong. The curse of being big.

      Another surprising element (at least to me) was the lack of business users at the conference … you would think with the title of “open source business conference” that there would have been many more customers and potential customers. However, the show seemed to be comprised of vendors, their partners, some VCs, and a lot of lawyers. Interesting, even with so many lawyers there, I did not hear a lot of debate around GPL 3.0 (nor a lot of lawyer jokes).

      It was also very nice seeing some old friends there like Tom Costello, CEO UpStreme in Pennsylvania; Derek Rodner, marketing executive for Enterprise DB; and Peter Gallagher, CEO Devis. And, since I’ve gotten in the habit of commenting on the hotels I’ve been living out of over the past year, the Palace Hotel on New Montgomery Street in San Francisco was superb. The rooms were decent and the ambiance was great. My only complaint: they have this air-conditioning system where you can set the temperature to anything you want (down to 65 degrees), but it is controlled by a motion sensor. So, once you stop moving around in the room (ie sitting at the desk working or sleeping in bed), the A/C turns off and the room gets very warm.

      Linux on Wall Street

      Wednesday, April 25th, 2007

      On Monday I attended the Linux on Wall Street conference. The overall theme of the conference was leveraging open source (and Linux) to power mission-critical business applications, particularly financial services applications. Many of the big boys from all spheres were there (customers, vendors, press, and analysts). I had the opportunity to present a keynote session entitled “Open Source in High-Performance Trading Systems”.

      My talk began with a discussion of how popular Linux and open source have become over a relatively short period of time, where the market is today and is projected to go, and what lessons there were for all of us in this era of mass collaboration and the “architecture of participation”. Who of us a few years ago would have imagined that the terms Linux and Wall Street would be in the same sentence, let alone a conference title?

      I also drew the comparison between the early rise of the internet and the current trends going on in open source development. Does anyone remember folks who said, “What would our company ever use the internet for?” I recalled the “Sustained Inattentional Blindness for Dynamic Events” study, or what I called the “Gorilla Experiment”. For those of you who don’t know about this, it’s an experiment that was put together by researchers from the University of Illinois and Harvard.

      Volunteers were asked to watch a video and count the number of times that two teams of people passed a basketball back and forth to one another. So, in the video, you had these two teams throwing the ball back and forth, and the volunteers were asked to count the number of passes that were made. The video runs for about 45 seconds and at about 30 seconds into the video, a person dressed in a gorilla outfit comes into the video, right into the middle of the action, stays there for about 9 seconds, and then leaves.

      Here’s the amazing part. 50% of the volunteers never saw the gorilla. They were so intent on counting passes that they missed the gorilla walking in. To me, it’s this whole idea of conscious unconsciousness. Applied to the open source development model, on some level, people are aware of it, but on another level, they are choosing to do nothing about it. Details of the “gorilla experiment” can be found here.

      We then dove into the details of the financial services market, the challenges that companies face with their legacy infrastructures, and the need they all have to offer more “portalized” experiences for their clients. As customers, we all want to access our account information from wherever we are: brick, web, mobile, etc. And, we don’t care what applications, databases, or operating systems are running the systems. These portals need to serve as windows into services on the network and back-office functions. Of course, with their legacy heritage and various M&A’s, most financial institutions are struggling with modernizing their environment and achieving this sort of services oriented architecture (SOA).

      But, these problems are solvable with the proper phased approach. And, this is one of the areas that the Open Solutions Alliance (OSA) is working to address. In their common customer view prototype (which will be demoed at the upcoming LinuxWorld in San Fran), a point-of-sale legacy application will be integrated with an open source ERP system, an open source CRM system, and a bunch of other open source components. The customer information will be captured once (at POS) and automatically propagated into every system and every database. The reference architecture will be published for anyone to use, and the entire project is completely transparent … anyone can come to the OSA site and contribute.

      Back to Linux on Wall Street, I also flew in a client of ours from the UK to speak about their success. Redmayne-Bentley is one of the UK’s largest independent stockbrokers. And, Michael Wheeler, their CIO/CFO equivalent, is one of the nicest people you’ll ever meet.

      Redmayne-Bentley was running a legacy Cobol application on SCO Unix and essentially was running out of horsepower, and of course, had very little opportunity to innovate. And, this was their main trading system! So, they were looking to modernize the application environment. They have had a very good relationship with Unisys (kudos to our sales lead there Richard West), and we guided Redmayne-Bentley to an open source modernization solution leveraging three ES7000 systems.

      To make a long story short, the migration to the new system was completed with zero down-time, they now see a 10x improvement in overall performance, their overnight processing is now down from 13 hours to just 1.5 hours; and they’ve had 100% reliability and availability since the migration (zero seconds of downtime, other than the normal software maintenance updates).

      Yes, Linux and open source have made it to Wall Street, and yes, they belong there. Mass collaboration is changing the world, and Linux and the open source development model have helped usher in this phenomenon. Here’s to the road ahead.

      Finally, to my faithful readers, I would be remiss if I didn’t offer a comment about the Roosevelt Hotel, the venue hosting the event. Those of you who follow my blog already know my perspective on the Roosevelt. Beautiful hotel, lousy rooms.

      So, not only was my room as cramped and suffocating as the last time I stayed there, but I must have also gathered some negative karma that resulted in my leaving my cell phone charger in the room. When I phoned the next day to check on whether anyone had “found” it, they told me that the current occupant indicated that nothing was plugged into the wall. I don’t suppose they ever considered asking the housekeeping staff.

      SOA article written for Enterprise Systems Journal

      Sunday, April 8th, 2007

      SOA: You’ll Need More than Technology

      To transform a company’s architecture to an SOA model, a systematic long-term roadmap is critical.

      4/3/2007

      by Anthony Gold

      Every few years the IT industry embraces the “next big thing.” Occasionally, it is a technology in search of a solution or a technology ahead of its time. However, many times it is a technology that solves a real problem just as the requirement emerges. A recent “next big thing”—open source (e.g., Linux)—addressed the IT needs of lower cost, increased flexibility, and freedom of choice. It took years and the commitment of both large IT providers and customers of all sizes to take open source from an interesting idea to today’s mainstream successful development and product model.

      Service-oriented architecture (SOA) is the current “next big thing.” After years of discussion and definition, SOA is being actively deployed just as businesses are focused on more effectively integrating business processes and IT services for greater flexibility and managed cost. Built on supporting technologies such as object orientation and open standards, SOA helps make IT more responsive by addressing the very real business issues of code and functional reuse, the cost of development and maintenance, and improving business agility and responsiveness.

      Read the rest of my article here at ESJ.

      Speaking engagements

      Tuesday, April 3rd, 2007

      As people become aware of the possible applications of open source in segments of society beyond the technical field, I find that I’m presented with more and more opportunities to extol the virtues of open source. (Of course, I still love presenting to the techies as well.)

      Last week, I had the chance to speak at the Emerging Technology conference in Philadelphia. Presenting to a mostly technical audience on open source licensing gave me a chance to touch on the finer points of the topic, emphasizing some of the pitfalls to watch out for when using Open Source in production environments. I had a sharp audience before me, and they asked some excellent questions regarding potential litigation and the status of GPL 3.

      The next day, I cruised down to Washington, D.C. to talk about application modernization with a group of politicos—including Secretary of Health and Human Services Tommy Thompson and former Pennsylvania Governor Mark Schweiker. This was a great opportunity to address concerns about open source in the public sector, where the applications used are often twenty-plus years old. Most of the original programmers are no longer around, making it difficult to add new features. In my talk, I emphasized the ways in which open source can greatly help with modernizing legacy applications. It was truly an honor to share modernization possibilities with such a distinguished crowd.

      Incidentally, while in D.C., I stayed at the Willard Intercontinental Hotel, one of the nicest I’ve ever had the pleasure to visit.

      Guest Blog spot – Open for Business

      Wednesday, February 21st, 2007

      One of the great aspects of running the Open Source business at Unisys is the opportunity to meet so many noteworthy people in the open source world. With that in mind, I thought it would be fun to create a “guest blog” spot where some of those people could contribute an article for the benefit of all of us.

      So, for the first of such contributions, I’ve asked a friend of mine, John Carrow, who is currently the Senior VP for Strategic Client Development at Unisys, if he would like to submit such an article. John joined Unisys as the CIO and VP of Worldwide IT in 1996 and led the global IT activities of Unisys for ten years. Before joining Unisys, John served as the first CIO for the City of Philadelphia. For his work in that role, he was selected as Public Official of the Year by Governing Magazine. Needless to say, John knows a lot about technology, particularly how it can be leveraged to create business benefits for large organizations. I was very pleased when, within 30 minutes after sending him an email request late on a Friday evening, John responded with his enthusiastic support to write such a posting.

      Open for Business
      by John C. Carrow

      Open Source Déjà Vu

      Flashback

      It was 1998 and the tech industry was flourishing in the irrational exuberance of the dot com era. Off in the Northwest of the U.S., a gathering of engineers from Microsoft and Unisys were designing the Windows Data Center Edition operating system to be run on open servers. Microsoft engineers brought their Windows desktop experience, and Unisys engineers and others brought their experience to building mainframe operating systems. The goal of this partnership was to build a first-class operating system that could run high transaction volumes within a highly reliable environment.

      While in the late 1990s IT budgets were strong across all industries in preparation for the Y2K event, this was also a time when there was a great deal of skepticism among the CIO community as to whether it was practical to think that Microsoft, known for its desktop OS and tool set, could produce an operating system that would be industrial strength enough to run mission-critical applications inside the data center. After all, there were the strong mainframe environments, although proprietary and costly, yet so reliable. There was the UNIX environment that had matured to be the platform of choice for the many applications and, of course, Solaris.

      Today, when we look at the IT data center environment, some nine years later, we see that roughly 50 percent of the data center operating system environment runs Windows Data Center Edition. In fact, it has displaced much of the previous installed base of proprietary operating systems. It has shown that it is reliable, scalable and capable of running the large mission-critical applications. It has also shown the power of supportability cost savings achieved through standardization from the desktop through the mid-tier servers and into the data center. Skeptics are now believers!

      So what does this have to do with Open Source?

      Here we are in 2007 with a new concept, Open Source, for the creation of applications from operating systems to data base management systems, ERPs and beyond. Limited only by the imagination, virtual gatherings of talented engineers, each with their own area of specialty, embark on software development projects sponsored by a variety of sources, built around shared IP and unrestricted use. Their goals are to provide unique applications which benefit the IT industry and the companies that the industry serves. Strong leader projects have emerged to provide viable products, such as MySQL, JBoss, Apache, and the Linux operating system to name a few. Predictably, the CIO skeptics have also emerged.

      Open Source brings with it the unknown. And unknowns create risk and doubt that causes slow acceptance in the marketplace – and that’s not all bad. It’s part of the vetting of new ideas. These unknowns show themselves in IP liability issues, supportability questions, interoperability and scalability concerns. At the same time the open source community is coming to grips with these issues. Policies and standards are being set, and service companies are being created to address the maintenance, distribution and general support concerns. Companies like Sourcefire and SugarCRM have paved the way on licensing and pricing models. A whole new set of service providers geared toward the Open Source issues has emerged. Unisys has announced a set of service offerings, Unisys Open and Secure Integrated Solutions (OASIS), which will address the installation, interoperability and configuration of a defined Open Source technology stack. Oracle, Microsoft, and Sun have also joined the party with their own Open Source offerings.

      At the same time, as this segment of the IT industry is forming, the skeptical CIO community sees that it cannot be avoided. Most IT shops have taken on the Open Source standards just as a function of acquiring normal commercial product, which has embedded Open Source functionality. The government and some industry segments in media, entertainment, utilities and communications have become very aggressive in their adoption and use of Open Source for even critical business applications, as the claims of lower total cost of ownership and lower acquisition costs are realized.

      Here’s to the winners

      Much like the early days of the Microsoft venture into the data center operating system market, which took a decade for large-scale penetration and acceptance, the Open Source marketplace is forming — and its viability is being proven. We will look back in a decade’s time, and maybe quicker, to see an industry that has been radically transformed by virtual engineers, working collaboratively with great innovation, supported by a new model of service companies. The winners will be 1) engineers who will apply their endless creativity, 2) entrepreneurial companies who see the voids and fill the spaces, 3) consumers who see the future and the benefits to their environment and 4) the global IT industry as it strives for greater agility, speed and business focus.

      SOA, OSA, and the Philly Emerging Technology Conference

      Sunday, February 18th, 2007

      To those who follow my postings, I apologize for the short-term absence. Between completing 2007 strategic planning, meeting with clients, attending the Eastern Technology Council’s CIO Rountable on Web 2.0, Web Services / SOA on Wall Street conference, Linux World in NYC, and developing a press-release around the open solutions alliance (OSA), it’s been a busy time. New York is such a great city to visit, especially when I have an opportunity to chat with so many open source leaders. The only negatives (besides the snow storm that stranded so many would-be attendees) were the accommodations at the Roosevelt Hotel. The rooms are very tiny, with zero sound-deadening, and the closets are no more than 10 inches deep … forget about trying to hang any shirts or jackets in there, unless you cram them in sideways. The in-house restaurant service is very slow, and, like everything else in NYC, prices are very expensive. A single bottle of spring water at the Roosevelt costs $16. But, putting all that aside, it was wonderful to see so much buzz around open source, both from a vendor perspective as well as from major Wall Street firms. And, that buzz is just starting to heat up for 2007.

      Some great events coming in March include the Open Source Think Tank, the OTD conference, and the Emerging Technologies for the Enterprise event.

      The Think Tank is sponsored by the Olliance Group and will be bringing many leading open source companies together to discuss the future of commercial open source. Myself and Ali Shadman from Unisys are planning to attend.

      The ODT conference is a two-day event addressing the Department of Defense’s Open Technology Development (OTD) to leverage open source software, standards, and architecture into the DoD. One of the foremost leaders in this space, John Scott, will be attending this event, not to mention other top executives from the government.

      The Emerging Technologies for the Enterprise event had a huge turnout in 2006 and looks to be even bigger this year. It is the largest event in the Philadelphia region around open source technologies for the enterprise. The conference is sponsored by Chariot Solutions, which, by the way, is a great open source consulting firm with some very impressive talent. A senior Unisys executive and CIO, John Carrow, will be speaking at the event as well as the founder of Spring Framework, Rod Johnson. Also, I will be part of a panel session discussing the various legal aspects of open source, including how to select the best tools, applications, and licensing models to best meet various business needs.

      I know these events (and many others this year) will help further the open source movement and draw more businesses closer to realizing the huge potential from leveraging open source. I can only hope the accommodations for these events will not resemble the Roosevelt.

      Open Source investment takes off

      Friday, January 19th, 2007

      For any who doubt the rise and acceptance of Open Source, take a look at ComputerWire’s report on how much venture capital is being invested in this space. Not only did those investments more than double from last year, not only is it nearing a total of $1 billion invested since 2000, but this growth is “vastly outpacing” investments in the rest of the IT market. The market demand for open source solutions is driving proliferation of new products and the financial backing for those companies focused on developing them and bringing them to market. And, most of the VCs I know want to see a 10x return on their investment over 5 years, making the 2011 valuation look pretty sizable. The article is a highly worthwhile read.

      The SI’s role in Open Source

      Sunday, January 14th, 2007

      System Integrators (SI)’s, by definition, must be “Jacks of all trades,” and preferably master of some (though oftentimes better than master of one). But, the biggest challenge in today’s service economy is how best to bridge the gap between business and technology. Within an Open Source environment, the gap is the empty space between the business vision & strategy and the technology required to realize that strategy on an ongoing basis.

      In recent discussions I’ve had with the CIO of a very large Wall Street brokerage house, their challenge is all the legacy systems and multiple databases, each serving different types of investment accounts with little to no automated data sharing. How does a major business process like “Open Account” map through all the hardware and software elements of the datacenter? How does it all tie together, and how easy is it to make a change, or even understand the implications of a potential change? These are major hindrances toward a more seamless, flexible environment in which the vision, strategy, and technology are all coordinated.

      In order for an SI to move beyond being one person or company that integrates disparate systems into a datacenter environment, they need to be able to bridge the connections between the systems and business. And the only way to successfully do this is to understand the business. Good SI’s hold the advantage in this approach as they understand business top to bottom, comprising skills of part business executive, part industry consultant, part technologist, and part innovator.

      Here are a few more FAQ’s as to an SI’s role in Open Source

      Why are SIs in great demand?
      Because companies want to focus on their core attributes … what they do best … the true differentiating value they have to offer. That means that for the rest of the stuff, they want someone else to worry about that.

      But the SIs also have the role of driving the best technologies into business. Why?
      Many of the best technologies are built from startups, particularly in the open source space. And these startups, with their great technological innovations, don’t have an easy entrée into the mass corporations. The SIs have this penetration capability with their skills, proven solutions, and their relationships.

      Do SI’s need to remain unbiased?
      They sure do. It is not good if an SI is also a maker and seller of these technologies. If an SI has a vested interest in pushing their own technologies, a company may not have the opportunity to explore more effective components (cheaper, better fit, etc.) from the “outside”.

      This is an approach we take at Unisys, and believe in. The priority, of course, is to ensure our customers have the best offerings for their mission critical open source environments. As an SI with no vested interest in the solutions our customers are using, we simply will not succeed unless they do. Hence a strategic partnership is formed.

      Lastly, regarding an SI’s role in Open Source, if you haven’t already seen it, Matt Asay recently published Open Sources Reflections on 2006, which you may find of interest. In his post, Matt recognized Unisys as “the biggest services gun” around open source, a bestowal for which I am most proud.

      Open Source Predictions for 2007

      Friday, December 8th, 2006

      I recently published a set of open source predictions for 2007 to detail those areas that we in Unisys believe will really take off next year. I’d like to offer a summary of those thoughts here to encourage your views and comments.

      Businesses will take a much more holistic, architectural view of implementation and deployment of open source projects rather than managing them in a piecemeal “as needed” fashion. Now that many open source components are really proving themselves as ready-for-prime-time, or as I like to say, “bet-your-business-on-capable”, CIOs and CFOs are really starting to take notice. As such, business executives are now extremely interested in how these pieces can be architected into an organized strategy for enhancing their business, particularly around some sort of a services-oriented architecture (SOA). Perhaps most compelling is the ability to modernize a legacy environment in a well thought out, evolutionary approach.

      Another area of rapid adoption will be around vertical solutions, particularly in the public sector, financial services, and communications space. Teams with expertise in both open source technologies and industry solutions will pull together stacks tuned to address business challenges and opportunities in their respective markets. Coupled with the industry verticals will also be more specialized horizontal plays to go after the BI, ECM, and systems (datacenter) management trends. And, I suspect we will see even more open source startup companies formed to go after those specific opportunities in both the pure verticals as well as the horizontal markets.

      The opportunities for businesses are huge, and I believe that more SI players will get involved in helping pull together the entire ecosystems for the end-users. An obviously growing corporate trend is to focus more on specific value-add and to “outsource” their non-core activities to a partner who understands their space and can help them meet their business goals. That’s certainly the position Unisys is taking with our open source business model, which is focused on helping clients around the world realize the benefits of open source and open standards without sacrificing any of their mission-critical requirements. Those benefits are obviously a dramatic reduction in datacenter costs and a significant increase in the flexibility of their infrastructure.

      West Coast travels and SOA

      Sunday, November 19th, 2006

      It’s a long trip travelling east-to-west, fighting the jet stream along the way, from PHL to SFO. However, it affords the traveler a great chance to catch up on a ton of reading. Since I travel quite a bit, I am the kind of person that keeps a stack of material to read for just such an occasion. This trip allowed me to get through a two-inch thick manila folder of great open source articles (and about 10 packs of US Airways’ “Fancy Cashews & Honey Sesame Sticks”).

      The topic I’d like to throw open for discussion here is the correlation between open source and services-oriented architecture (SOA). I’ve come across a few analysts that don’t see much (if any) correlation between the two, but thankfully they seem to be in the minority (and I won’t mention them by name). Open source is an enabler to SOA, and although not all SOAs are built completely with open source components, the modular, loosely coupled nature of open source components make them ideal for many SOA implementations. And, with approximately 80% of CIOs making SOA a priority, this is a worthy discussion.

      But, a step back is probably in order. If you ask 10 people to define SOA, or even “architecture” for that matter, you will most likely get 10 different definitions. My view (or definition) of SOA in one sentence: a defined, governed infrastructure environment (or parts thereof) where business rules & processes have been decomposed into a set of registered, discoverable services, which, when invoked, perform a function and perhaps return a result. The goal: leverage existing assets (ie legacy applications and mainframes) and the build or acquisition of new assets in an intelligent, modular approach such that component reuse is high and solution developers can focus on their core value-add rather than having to reinvent parts of the wheel for every solution. Analyst firms like Kennedy estimate that organizations can save 30-40% on their infrastructure costs “because clients can easily reuse software once it is developed”. But another huge benefit of building a SOA environment and thinking through the business processes that are core to the business is the ability to more effectively link business rules with the infrastructure and thereby create a paradigm where the business rules drive the IT infrastructure, rather than the other way around. At Unisys, we call this 3D-VE or 3D visible enterprise, where the linkages are defined all the way from a company’s vision, down through its business processes and applications, and into the IT infrastructure. By seeing how it all fits together (or, in many cases, doesn’t) and understanding the impact of changes before they are actually implemented, it is a lot easier to build a future state environment like the one I just described.

      The hard part, of course, is developing a governance model that is used by the entire organization and coming up with the right level of “granularization” for the service components. Take the presentation layer as one example. User sign-on. Security. Policies and access models. Interoperation of the security components with the rest of the middleware environment. Companies need to think through all this to get it ideal, and it will have ripple effects throughout the infrastructure. But, one of the beauties of open source is that you can start with a low cost without spending a fortune and being stuck on the path of a purely proprietary implementation. The hottest SOA areas right now are around portals, integration, business intelligence, and security, and there are plenty of open source components to help.